Last updated: January 2024
This Privacy Policy explains how hazy-dune collects, uses, stores, and protects your personal data when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection legislation.
1. Information We Collect
Information You Provide
When you submit an enquiry or book a service, we collect:
- Your name and contact details (email address)
- Property address and details relevant to the assessment
- Service preferences and any additional information you provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and operating system
- Pages visited and time spent on site
- Referring website address
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and process service bookings
- Provide the assessment services you have requested
- Send you relevant communications about your booking
- Improve our website and services
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: To fulfil our contractual obligations when you book a service
- Legitimate interests: To respond to enquiries and improve our services
- Consent: Where you have given specific consent for particular uses
- Legal obligation: To comply with applicable laws and regulations
4. Data Sharing
We do not sell your personal data to third parties. We may share your information with:
- Our assessors who conduct on-site surveys
- Service providers who assist with our operations (such as hosting providers)
- Professional advisers where necessary
- Authorities if required by law
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Assessment records are typically retained for six years following completion of services to meet professional and legal requirements.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage, access controls, and staff training.
7. Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent where processing is based on consent
8. Cookies
Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
Address: 47 Greenfield Business Centre, Warwick Road, Birmingham, B27 6QF